Case Studies

Summary: Case Studies

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Case Study - Retail - POTS - Technical Support Services 090823.pdf
Case Study - Retail - Discount Fashion Retailer - SD-Wan - Zscaler 090823.pdf
Case Study - Discount Retail Chain_Long Distance- POTS.pdf
Case Study - Childcare Center- POTS.pdf
Case Study - Facility Services POTS VOIP Broadband 090823.pdf
Case Study - Senior Living Facilities - VoIP.pdf

Case Study - Retail - POTS - Technical Support Services 090823

Case Study - Retail - Discount Fashion Retailer - SD-Wan - Zscaler 090823

Case Study - Discount Retail Chain_Long Distance- POTS

Case Study - Childcare Center- POTS

Case Study - Facility Services POTS VOIP Broadband 090823

Case Study - Senior Living Facilities - VoIP

Home Furniture Chain Want to learn more? Call 866.405.4646 or go to lingo.com Case Study A Michigan-based American manufacturer and retailer that makes home furniture, including upholstered recliners, sofas, stationary chairs, lift chairs and sleeper sofas has relied on BullsEye to provide POTS services for 136 U.S. locations, including its corporate headquarters, manufacturing facilities and retail showrooms. The company asked BullsEye to assist with some non-POTS-related technical issues at its locations. Situation Solution Lingo worked collaboratively with this client to help update and improve its communication services by: • Addressed and resolved concerns not directly related to traditional Lingo services • Provided technical services without the need for a PO or involvement from purchasing • Consolidated process and number of people involved in technical service situation – one vendor for phone service and wiring Result By providing full-service telecommunications solutions, Lingo was able to deliver advanced communications technology and improved telecom management. • Addressed and resolved concerns not directly related to traditional Lingo services • Provided technical services without the need for a PO or involvement from purchasing • Decreased time involved in resolving technical issues • Consolidated process and number of people involved in technical service situation – one vendor for phone service and wiring “One of Lingo’s core values is “Can Do” meaning that we will do whatever it takes to exceed our client’s expectations. Developing a solution for this client to quickly and eﬃciently deploy structured cabling solutions was a key example of this value in action. The client is very pleased with Lingo and continues to expand their business with us.” JIM BAIN FIELD OPERATIONS MANAGER, Lingo Discount Fashion Retailer Want to learn more? Call 866.405.4646 or go to lingo.com Case Study A discount fashion retailer operating outlets in Delaware, Georgia, Indiana, Kentucky, Maryland, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and West Virginia was looking to have more control of their network and upgrade their communications systems through a partner with the customer and technical services to fulﬁll its needs. Situation Solution Lingo worked collaboratively with this client to help update and improve its communication services by: • Inclusion of Zscaler for cloud-based Internet security; • SD-WAN orchestrator to provide complete observability and management of the entire network from a single access point • Implementation of 100 SD-WAN devices, 500 Zscaler internet licenses and 100 broadband circuits across all locations • Integration of a voice system at the company’s headquarters Result By providing full-service telecommunications solutions, Lingo was able to deliver advanced communications technology and improved telecom management. • Improved eﬃciency and accuracy of communications across its locations • Managed installation of additional BB circuits through alternate carriers at all locations for redundancy/disaster recovery • Allowed for easy monitoring of each store’s communications system to help avoid any unnecessary outages as well as remotely troubleshoot issues. • Provided convenience of single-source, responsive client service (account and technical) “This is a great example of how ‘one size ﬁts all’ doesn’t work. Working together to identify and implement the right communications tools and solutions can help a multi-location company be more secure and eﬃcient with its communications.” DEBBIE NACHTWEIH CLIENT RELATIONSHIP MANAGER, LINGO Discount Retail Chain Want to learn more? Call 866.405.4646 or go to lingo.com Case Study In 2015, the parent company of the largest oﬀ-price and moderately priced apparel and home fashion retailer in the ~~upper~~U.S. ~~left~~

was looking to consolidate its POTS service and reduce overall communications costs across all its locations. After learning about BullsEye’s capabilities and oﬀer to reduce their current costs, the company selected BullsEye to manage its POTS services. Situation Solution Lingo worked collaboratively with this client to help update and improve its communication services by: • Migrate 7,800 POTS lines • Implement consistent equipment and reporting • Deliver consolidated billing • Provide a dedicated team with client knowledge to address needs and requests Result By providing full-service telecommunications solutions, Lingo was able to deliver advanced communications technology and improved telecom management. • Continued migration of POTS lines with more than 8,600 POTS lines in service • Flawlessly migrated 8,000 long-distance lines without any impact to stores • Became manager of logistics for copper to ﬁber migration by individual service providers, relieving client from managing process and coordinating with service providers • Provided cost savings of 11% (more than $1 million); fulﬁlled initial savings oﬀering • Consolidated monthly invoice showing all services and locations in one bill resulting in eﬃciency and process improvements “When a client needs help with something, we are there. It may mean more work on our end, but the client and their needs always come ﬁrst. We do what it takes to get the job done.” ELIZABETH PARKS CLIENT RELATIONSHIP MANAGER, LINGO Bright Horizons – Childcare Center Want to learn more? Call 866.405.4646 or go to lingo.com Case Study Founded in 1986, Bright Horizons originally provided on-site childcare centers for organizations. Today, with 32,000 employees, they oﬀer childcare, elder care, and education and career assistance for more than 1,000 of the world’s top employers. In 2014, the company selected Lingo to provide POTS lines at more than 800 locations. Situation Solution Lingo worked collaboratively with this client to help update and improve its communication services by: • Migrate 1,400 POTS lines • Provide dedicated account team available 24/7 for any questions or requests • Consolidate communications vendors and invoicing to improve processes and business eﬃciency Result By providing full-service telecommunications solutions, Lingo was able to deliver advanced communications technology and improved telecom management. • Migrated 2,000 POTS lines • Added long distance services to 1,000 POTS lines • Migrated nearly 50 POTS lines to VoIP • Consolidated the number of monthly invoices paid to one, delivering a more streamlined payment process and higher accuracy • Consolidated monthly invoice showing all services and locations in one bill resulting in eﬃciency and process improvements • Provided convenience of single-source, responsive, personal client service “As with many clients, our dedicated account team is extremely valuable to taking care of this company. Because of their unique solution, another key diﬀerentiator is our inside wiring group that manages all their local services and repairs. They simply call Lingo, and we take care of the rest.” ANSON CHILCUTT CLIENT RELATIONSHIP MANAGER, LINGO Facility Services Want to learn more? Call 866.405.4646 or go to lingo.com Case Study Solution Lingo worked collaboratively with this client to help update and improve its communication services by: • Provide POTS service and support to 350 locations across the country • Establish dedicated account team available 24/7 for any questions or requests • Consolidate the company’s billing A company providing food, facilities management and uniforms to Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries was looking for a communications provider oﬀering continuous, responsive support. . Situation “For this client, technology is important, but they also really value support and responsiveness. By providing better and faster service than other providers, we’ve been able to sustain a successful partnership with this client for more than a decade.” PAUL BOCKSTANZ ACCOUNT MANAGER III, LINGO A long-time, satisﬁed Lingo client, the company has increased its volume with the provider, adding VoIP and broadband circuits to the mix. This is due to Lingo’s support and responsiveness to client needs and expectations. • Managed services at 510 locations Migrated 2,200 POTS lines • Added 159 VoIP lines • Added 294 broadband circuits • Combined multiple invoices to one monthly invoice • Provided the convenience of single-source responsive client service Result Senior Living Facilities Want to learn more? Call 866.405.4646 or go to lingo.com Case Study Solution Lingo worked collaboratively with this client to help update and improve its communication services by: • Lingo delivered 67 net new VoIP lines on site with equipment that was already pre- configured • Installed a combination of hosted PBX and integrated voice phone lines. • Implement consistent equipment and reporting across 167 locations. • Provide a dedicated team with client knowledge to address needs/requests as needed. Result By providing full-service telecommunications solutions, Lingo was able to deliver advanced communications technology and improved telecom management. • Migrated 387 lines in four months. • Investigated and consolidated inventory to only include actual, viable lines • Decreased costs by eliminating disconnected/unused lines • Convenience of single-source, responsive client service. “In a short amount of time, we’ve been able to accomplish a lot, the most important being building a solid and collaborative relationship. We told them what we would do, and we did it. It sounds simple, but not all companies deliver as promised. At Lingo, there’s nothing more important!” ACCOUNT MANAGER, Lingo Situation Two existing senior centers averaging around 200+ residents in each were previously installed with unsatisfactory internet & phone services. When a third facility was constructed, the property developers wanted a new option for service. They solicited the opportunity via Intelisys to Busker Communications (BCI), a full-service integrator who then engaged Lingo.