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Fire Life & Safety POTS Replacement

Summary: Fire Life & Safety POTS Replacement

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The Lingo Customer Experience 10-19-2023

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Safeline Alert+ Flyer 101923

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POTS Replacement Presentation 101923

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Safeline Alert+ Master 101923

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The Lingo Customer Experience The Lingo Customer Experience No one does it better. With over two decades of service delivery experience, Lingo’s customer satisfaction NPS score is significantly above the telecom industry average. The Lingo Customer Experience scores signficantly above average Here’s why: We’re all about continuous improvement. We measure continuously and act on feedback by improving our work processes. “How likely are you to recommend our business to a friend or colleague?” How it works What is the Net Promoter Score? NPS measures a customer's overall sentiment about a company, not just their perception of a singular interaction or purchase., by asking one question.. It’s the predominant customer experience measurement used today by two-thirds of the Fortune 1000.. NPS scoring is run by an objective third party. # Promoters - # Detractors Total Respondents x 100 0-6 Detractor 7-8 Passive 9-10 Promoter Customers are surveyed, asked to rate on a scale of 1-10 “How likely are you to recommend our business to a friend or colleague?” > NPS Score Promoters Detractors 1 → 100 0 -1 → -100 Promoters Detractors Promoters Detractors =< Safeline Alert+ sm FUTUREPROOF FIRE, LIFE & SAFETY Save money with an all-in-one POTS replacement solution. Safeline Alert+ enables organizations to save money, and keep using critical alarm, safety, building access and fax systems by migrating from copper-based phone lines to an intelligent all-in-one solution that runs on a hassle-free dedicated wireless network. Security Alarm Panels Fire Alarm Panels Elevator Phones Public Safety Phones Building Entry Phones Point of Sale Systems Fax Machines Access – pool/gate outisde premise Safeline Alert+ is ideal for: Excellent value • Save money on monthly phone bills. Compliance • Built with the applicable guidelines of UL, NFPA 72, and ASME A17.1B in mind. Simple migration • Provides a quick, easy migration and organizations can keep using existing systems. Professional install • Nationswide professional installation. Flexible deployment options • Configure to provide LTE failover for mission critical digital lines. Battery backup • Backup battery maintains service for at least eight hours during an unforeseen outage, hardware, data, and phone service. Save money with Safeline Alert+. Call for more information. Save money with Safeline Alert+. Call for more information. How Safeline Alert+ Works Security Alarm Panels Fire Alarm Panels Elevator Phones Public Safety Phones Building Entry Phones Point of Sale Systems Fax Machines Access–Pool/Gate Public Switched Telephone Network Currently: Each FLS and specialty lines requires a dedicated, analog copper connection Security Alarm Panels Fire Alarm Panels Elevator Phones Public Safety Phones Building Entry Phones Point of Sale Systems Fax Machines Access–Pool/Gate LTE Wireless Backup Advanced IP Appliance Broadband / Fiber / Ethernet Cloud Network / Applications Services Cloud Safeline Alert+: FLS & specialty lines routed over IP network with wireless network failover Safeline Alert+ uses an enterprise-grade IP appliance that connects to your analog telephone and specialty lines, and analog traffic is converted to IP and sent over a VoIP network. Instead of having multiple dedicated lines that are connected to the Public Switched Telephone Network (for example, one for voice, one for point-of-sale transactions, one for your emergency call box, etc) these lines plug into a single device that converts the analog signal to a digital one. Consolidating voice and network traffic can reduce costs and simplify management. Safeline Alert+ directs your traffic to a highly secure and highly reliable network and routes traffic for your specialty lines (such as analog data, alarms, elevator lines, and fax) to the Applications Services Cloud. POTS Replacement lingo.com Forebearance and Its Impacts FCC Forbearance Order 19-72A1 Gives local exchange carriers permission to raise their rates and stop maintenance on POTS - - to encourage the market to move away from traditional analog phone lines. Price Increases: significant price increases over time Diminishing Service & Support: Carriers are no longer investing in their copper infrastructure or support resources, which has resulted in the upperdecrease left

of maintenance and support of these lines. Decommissioning: Some carriers are moving forward with copper line (POTS) decommissioning, and others are expected to follow. Additionally, some are simply transitioning these lines to alternate technologies behind the scenes which can end up being costly. lingo.com The Opportunity – Upgrade & Save Turnkey Managed Services All of your Voice, Fire, Life, Safety and specialty lines are now provided as a new managed service. Real-time Transport & Power Failover Real-time Back-Up Wireless Broad-band can be provided to best ensure round the clock availability of your most critical services when most needed. Real-time battery backup in the case of office electrical power outages. Federal, State & Local Compliance SafeLine meets all the State and Federal standards, codes and certifications to provide lines for Fire Alarms, Security Alarms, Elevators, Access Control, and Fax. This includes compliance with NFPA 72 as an MFVN (Managed Facilities-based Voice Network), UL-864 (Standard for Control Units and Accessories for Fire Alarm Systems), HIPAA, PCI Improved Reliability & Features at a Much Lower Cost You can replace these costly analog lines with digital services that are inherently more reliable and feature-rich. lingo.com Lingo is the Only Comprehensive Solution Industry-Leading FLS Services With Lingo’s SafeLine Alert+, you get a next-generation POTS replacement solution that is more reliable, scalable, and affordable than traditional copper-based solutions, making it ideal for mission-critical applications. Full-Featured UC Cloud Platform All of your non-FLS voice services can be served by Lingo’s UCaaS cloud platform. POTS Rate Stability Lingo has carrier agreements in place that insulate against future rate increases, so you can plan and deploy your POTS replacement based on your business needs and not those of the underlying carrier. lingo.com Safeline Alert+ FUTUREPROOF FIRE, LIFE & SAFETY Analog-to-VoIP FXS gateway with simple, transparent, per line pricing Professional installation and connection to existing analog endpoints Proactive monitoring and managed support 24x7x365 Elimination of costly analog wireline services Totally managed, hassle-free service What’s included Features Analog POTS line replacements Caller-ID E-911 Support Integrated Battery backup Cellular 4G/LTE backup support Lingo’s solution ultilizes DataRemote’s trusted hardware endpoints for reliable, managed VoIP-based analog phone lines that connect to new or existing FLS and other critical services. Equipment options CDS-9090  8 RJ-11 FXS port  1 RJ-45 WAN port  4 RJ-45 LAN port  LTE Dual SIM  Wi-Fi  SFP port  12 hr battery backup  Multiple Failover Options DRI-9080  RJ-11 8 FXS port  1 RJ-45 WAN port  1 RJ-45 LAN port  Plug and Play  LED Lights CDS-9070  23 RJ-11  4 LAN  1 WAN  Wi-Fi  LTE Dual SIM  ATT & T-Mobile  12 hr battery backup  Multiple Failover Options CDS-9010B  2 RJ-11 FXS port  1 RF-45 WAN port  2 RJ-45 LAN port  LTE Dual SIM  Wi-Fi  24 hr battery backup  Multiple Failover Options lingo.com How Safeline Alert+ Works Safeline Alert+ FUTUREPROOF FIRE, LIFE & SAFETY lingo.com POTS Replacement at Enterprise Scale Lingo has the nationwide scale to deploy a fully- managed service for all of your life safety systems, for every site. No one does it better. With over two decades of service delivery experience, Lingo’s project management and incident response NPS score is significantly above the telecom industry average. Here’s why: we’re all about continuous improvement. We measure continuously and act on feedback by improving our work processes. lingo.com Deployment Designed for 100% Acceptance When you put your trust in Lingo you get a detail-focused, highly experienced, dedicated project team handling every aspect of your deployment. Project Plan Scheduling Your dedicated project manager and project team will coordinate the deployment schedule with you and your Lingo on-site tech team. Solution Design Sales engineers will work within your Lingo dedicated project team to develop a comprehensive design and installation plan. C t d b t t Scope of Work Sales engineers will determine the necessary equipment and support required. System Integrity and Ongoing Management Your dedicated project manager will follow up to ensure you’re completely satisfied with the deployment, and coordinate handoff to your Lingo client support teams. Implementation Logistics Coordination Your dedicated project manager and project team will get the right equipment and people where they need to be at the right time. Site Surveys Nationwide, experienced team of technicians will Identify site requirements and details prior to the start of your project. lingo.com Your Service Installation Experience Email Notification or phone call from Lingo You will receive an email or phone with your scheduled date for your site survey. 2. Schedule Site Survey You must be present on-site 3. Site Survey • You or a designated company representative must be present on site. • Expect our installation vendor on site to perform your site survey. 1. Service Conversion Plan Call with Lingo Sales Engineer Define & document and documenting the requirements that are related to your business objectives. 2 Days 10-14 Days 14-30 Days Post installation service assurance call 6. Lingo Follow-up Your Lingo Project Manager will call to verify the installation was made to your satisfaction. 2 Days 4. Installation Scheduled Email Notification or phone call from Lingo You will receive an email or phone with your scheduled date for your site survey. 5. Installation You must be present on-site • You or a designated company representative must be present on site. • Expect our installation vendor on site to perform your site survey. 1 Day Safeline Alert+ sm FUTUREPROOF FIRE, LIFE & SAFETY Turnkey Managed Services All of your FireLife Safety needs of your business are now provided as a new managed service with 24/7/365 Real Time Monitoring of all your alarm, elevator, access control and fax lines. Improved Reliability & Features at a Much Lower Cost Real-time Transport & Power Failover Real-time Back-Up Wireless Broad-band can be provided to best ensure round the clock availability of your most critical services when most needed. Real-time battery backup in the case of office electrical power outages. Federal, State & Local Compliance SafeLine meets all the State and Federal standards, codes and certifications to provide lines for Fire Alarms, Security Alarms, Elevators, Access Control, and Fax. This includes compliance with NFPA 72 as an MFVN (Managed Facilities-based Voice Network), UL-864 (Standard for Control Units and Accessories for Fire Alarm Systems), HIPAA, PCI The Federal government is now allowing prices to be raised on the analog POTS lines serving your FLS systems as a way to eventually eliminate all POTS lines. You can replace these costly analog lines with digital services that are inherently more reliable and feature-rich. SafeLine Alert+ is a next-generation POTS replacement solution that is more reliable, scalable, and affordable than traditional copper-based solutions, making it ideal for mission-critical applications. Safeline is the #1 POTS replacement solution fully compliant with the FCC’s new mandates and the decommissioning of copper phone lines by all major carriers, making it the perfect choice for organizations looking to upgrade from their analog infrastructure. Safeline Alert+ sm FUTUREPROOF FIRE, LIFE & SAFETY A modern, affordable alternative to POTS Analog-to-VoIP FXS gateway with simple, transparent, per line pricing Professional installation and connection to existing analog endpoints Proactive monitoring and managed support 24x7x365 Elimination of costly analog wireline services Totally managed, hassle-free service What’s included FLS without the slow-to-install, aging, expensive copper infrastructure. Lingo’s solution combines DataRemote’s trusted hardware endpoints and its SIPBand network, for reliable, managed VoIP-based analog phone lines that connect to new or existing FLS and other critical services. Safeline Alert+ sm FUTUREPROOF FIRE, LIFE & SAFETY Features Analog POTS line replacements Caller-ID E-911 Support Integrated Battery backup Cellular 4G/LTE backup support Equipment options CDS-9090  8 RJ-11 FXS port  1 RJ-45 WAN port  4 RJ-45 LAN port  LTE Dual SIM  Wi-Fi  SFP port  12 hr battery backup  Multiple Failover Options CDS-9010B  2 RJ-11 FXS port  1 RF-45 WAN port  2 RJ-45 LAN port  LTE Dual SIM  Wi-Fi  24 hr battery backup  Multiple Failover Options Analog services eligible  Security/Sensor Fire Alarms –other than Fire Alarm connected directly to the fire panel  Fire alarms connected directly to the fire panel  Elevators lines  Point of Sale – for point of sale payment systems not related to pumps.  Data monitoring and payment systems associated with gasoline or other liquid or gaseous substances  Data Transaction Lines - ATM and other  Access – for pool and gate/access lines outside the building premises  Fax – for fax use only. How Safeline Alert+ Works Security Alarm Panels Fire Alarm Panels Elevator Phones Public Safety Phones Building Entry Phones Point of Sale Systems Fax Machines Access–Pool/Gate Public Switched Telephone Network Currently: Each FLS and specialty lines requires a dedicated, analog copper connection Security Alarm Panels Fire Alarm Panels Elevator Phones Public Safety Phones Building Entry Phones Point of Sale Systems Fax Machines Access–Pool/Gate LTE Wireless Backup Advanced IP Appliance Broadband / Fiber / Ethernet Cloud Network / Applications Services Cloud Safeline Alert+: FLS & specialty lines routed over IP network with wireless network failover Safeline Alert+ uses an enterprise-grade IP appliance that connects to your analog telephone and specialty lines, and analog traffic is converted to IP and sent over a VoIP network. Instead of having multiple dedicated lines that are connected to the Public Switched Telephone Network (for example, one for voice, one for point-of-sale transactions, one for your emergency call box, etc) these lines plug into a single device that converts the analog signal to a digital one. Consolidating voice and network traffic can reduce costs and simplify management. Safeline Alert+ directs your traffic to a highly secure and highly reliable network and routes traffic for your specialty lines (such as analog data, alarms, elevator lines, and fax) to the Applications Services Cloud. sm Safeline Alert+ FUTUREPROOF FIRE, LIFE & SAFETY POTS Replacement at Enterprise Scale Safeline Alert+ sm FUTUREPROOF FIRE, LIFE & SAFETY No one does it better. With over two decades of service delivery experience, Lingo’s project management and incident response NPS score is significantly above the telecom industry average. Here’s why: we’re all about continuous improvement. We measure continuously and act on feedback by improving our work processes. “How likely are you to recommend our business to a friend or colleague?” Lingo has the nationwide scale to deploy a fully-managed service for all of your life safety systems, for every site. Safeline Alert+ sm FUTUREPROOF FIRE, LIFE & SAFETY Service Deployment and Project Management Designed for a 100% Acceptance Rate When you put your trust in Lingo you get a detail- focused, highly experienced, dedicated project team handling every aspect of your deployment. Project Plan Scheduling Your dedicated project manager and project team will coordinate the deployment schedule with you and your Lingo on- site tech team. Solution Design Sales engineers will work within your Lingo dedicated project team to develop a comprehensive design and installation plan. C t d b t t Scope of Work Sales engineers will determine the necessary equipment and support required. System Integrity and Ongoing Management Your dedicated project manager will follow up to ensure you’re completely satisfied with the deployment, and coordinate handoff to your Lingo client support teams. Implementation Logistics Coordination Your dedicated project manager and project team will get the right equipment and people where they need to be at the right time. Site Surveys Nationwide, experienced team of technicians will Identify site requirements and details prior to the start of your project. Your Service Installation Experience Email Notification or phone call from Lingo You will receive an email or phone with your scheduled date for your site survey. 2. Schedule Site Survey You must be present on-site 3. Site Survey • You or a designated company representative must be present on site. • Expect our installation vendor on site to perform your site survey. 1. Service Conversion Plan Call with Lingo Sales Engineer Define & document and documenting the requirements that are related to your business objectives. 2 Days 10 -14 Days 14 - 30 Days Post installation service assurance call 6. Lingo Follow-up Your Lingo Project Manager will call to verify the installation was made to your satisfaction. 2 Days 4. Installation Scheduled Email Notification or phone call from Lingo You will receive an email or phone with your scheduled date for your site survey. 5. Installation You must be present on-site • You or a designated company representative must be present on site. • Expect our installation vendor on site to perform your site survey. 1 Day Safeline Alert+ sm FUTUREPROOF FIRE, LIFE & SAFETY Features & Capabilities Supported Services This new Cellular/Wi-Fi/PSTN/FirstNet capable communications solution enables multiple combinations of legacy analog wireline to be carried over flexible combinations of WAN/LAN/LTE Cellular Data Network and (when optioned) FirstNet Band 14. These Include: In-band Voice, Machine to Machine (M2M) Data, DTMF signaling tones, analog data modem tones, FAX and Alarm system signals (all previously connected to the Public Switched Telephone Network [PSTN]). Voice Over IP via LTE | FAX | Multi-protocol support for Fire and Security Alarms | Auto Dial call boxes (Ring Down) Legacy Analog data support for a wide variety of FSK enabled Modems | Point of Sale terminal | M2M and SCADA Vending machine communications | ATM Machine Data line | Utility Automatic Meter Reading | FirstNet Band 14 option This innovative solution uses IP communications including Cellular Data Networks to route traffic received to or from the PSTN to enable call origination or call completion to occur using various methods. The CDS-9010 Cellular/WAN/FirstNet appliance, If required (optional), permits connected devices to directly replace wireline analog Plain Old Telephone Service (POTS) lines and provide for multiple choices of access and connectivity. Any application functionality that requires a traditional wireline, dial tone-based circuit may utilize the NEW Advanced POTS in a BOX® 9010 for connectivity. Transmission options include the ability for both cellular data channels and other alternative internet access pathways to provide true failover and diverse routing for calls. Advanced optional capability provides for FirstNet Band 14 transmission access. Additional reliability in local power outage situations is provided by an internal 24-hour capable battery. Support for location specific E-911 is also included. • Direct plug & play Analog POTS line replacement • (2) RJ-11 lines • Integrated Router with 1 WAN port • 2 wired Gigabit LAN Ports • Support for legacy FAX Transmission • Burglar and Fire Alarm Signal Transmission • Ring-Down telephone line circuit • Native Analog M2M Support • Legacy Analog Modem support • Automatic Utility Meter reading • Telemetry command and control (SCADA) Cellular Backup Router • Emergency Responder Access • SMB Router/Gateway • Integral Wi-Fi (Host & Client) • FirstNet Band 14 option • LTE dual Cell carrier capable • GPS capability option • 24-Hour power failover battery • One number dialer capable • Elevator, Paging, Taxi phone line (Auto dial) • Monthly managed voice service Datasheet: CDS-9010 Safeline CASE STUDIES POTS IN A BOX • DHCP Server and Client • WWAN • VPN • Firewall Optional Wired NAT Router • Web-Based Management Interface • Customer Management Dashboard • Line Status Monitoring with an Alert via Text • Mass Device Management (TR-069) • Flexible Plans for Required Managed Service • Billing via Service Provider or Direct to Customer Management • E911 Support • Caller ID/CWCID • 3-way conference • Call hold, forwarding, transfer • Call waiting • Ring/Hunt groups Voice Call Features • Voice over IP via LTE | VoIP • DTMF: In-band, out of band • PESQ > 4.3 (G.711); 3.7 (G.729) • Echo Cancellation Integrated Voice • 14 13/16” x 11 1/2 “ x 3 3/8 ” (LxWxH) • 3.5 Lbs. • CPU 880MHz, Dual Core • RAM: 128MB • Injection Mold Plastic Case, Black • Mounting Bracket for Wall Mounting Included Physical • Operation Temperature: 0°C to +45°C (+32°F to +113°F) • Storage Temperature: -5°C to +50°C (+23°F to +122°F) • Relative Humidity: 5% to 95% Non-Cond. • Shock: Impact tested to 75cm (30 inches) drop Meets GR-63-CORE standard Environmental • DC input (9VDC-16VDC) Barrel Plug • AC Power Adapter: Input: 90~260V Output: 12V, 2A • Battery: 4 or 8 cell 18650; Lithium ion • Internal Battery Standby: Up to 24 Hours • Hot-Swapable Battery • Graceful shutdown (Sends battery Alert) Power • 2 RJ-11 for FXS ports with Voltage Protection • 3 RJ-45 Ethernet 1 WAN/2 LAN ports (10/100/1000 Mbps) • Wi-Fi 2.4G (802.11 b/g/n, MIMO 300Mbps) • Wi-Fi 5.0G (802.11 a/an/ac, MIMO 867 Mbps) • 2 SIM Card slots (Dual Carrier) • PCIE Card Interface (Peripheral Component Interconnect Express) USB 3.0/2.0 • Cellular LTE Radio Bands: 2,4,5,12,13,14,66,71 • 2 external antennas — 2.4G & 5G Dual Band Wi-Fi • 2 antenna ports — SMA for LTE • LED status indicators • FirstNet (optional) Interface Datasheet: CDS-9010 Safeline Features & Capabilities Supported Services This New Cellular/Wi-Fi/PSTN/FirstNet capable communications solution enables multiple combinations of legacy analog wire-line to be carried over flexible combinations of WAN/LAN/LTE Cellular Data Network and (when optioned) FirstNet Band 14. These Include: in-band Voice, Machine to Machine (M2M) Data, DTMF signaling tones, analog data modem tones, FAX and Alarm system signals (all previously connected to the Public Switched Telephone Network [PSTN]). Voice Over IP via LTE | FAX | Multi-protocol support for Fire and Security Alarms | Auto Dial Call Boxes (Ring Down) Legacy Analog Data Support for a Wide Variety of FSK Enabled Modems | Point of Sale Terminal | M2M and SCADA Vending Machine Communications | ATM Machine Data line | Utility Automatic Meter Reading | FirstNet Band 14 option This innovative solution uses IP communications including Cellular Data Networks to route traffic received to or from the PSTN to enable call origination or call completion to occur using various methods. The CDS-9090 Cellular/WAN/FirstNet appliance, if required (optional), permits connected devices to directly replace analog Plain Old Telephone Service (POTS) lines and provide for multiple choices of access and connectivity. Any application functionality that requires a traditional wireline or dial tone-based circuit may utilize the NEW Advanced POTS IN A BOX®® CS-9090 for connectivity. Transmission options include both cellular data channels and other alternative internet access pathways. This provides true failover and diverse routing for calls. Advanced optional capability provides FirstNet Band 14 transmission access. Additional reliability in local power outage situations is provided by an internal 12-hour capable battery. System also includes support for local E-911 services. • Direct Plug & Play Analog POTS Line Replacement • (8) RJ-11 Lines • Integral Router with 1 Combo WAN/SFP Port • 4 Wired Gigabit LAN Ports • Support for Legacy FAX Transmission • Burglar and Fire Alarm Signal Transmission • Ring-Down Telephone Line Circuit • Native Analog M2M Support • Legacy Analog Modem Support • Automatic Utility Meter Reading • Telemetry Command and Control (SCADA) Cellular Backup Router • Emergency First Responder Access • SMB Router/Gateway • Integral Wi-Fi (Host & Client) • Option for FirstNet Band 14 • LTE Dual Cell Carrier Capable • GPS Capability Option • 12-Hour Power Failover Battery • One Number Dialer Capable • Elevator, Paging, Taxi Phone Line (Auto dial) • Monthly Managed Voice Service Datasheet: CDS-9090 Safeline • DHCP Server and Client • WWAN • VPN • Firewall Optional Wired NAT Router • Web-Based Management Interface • Customer Management Dashboard • Line Status Monitoring with an Alert via Text • Mass Device Management (TR-069) • Flexible Plans for Required Managed Service • Billing via Service Provider or Direct to Customer Management • E911 Support • Caller ID/CWCID • 3-way conference • Call hold, forwarding, transfer • Call waiting • Ring/Hunt groups Voice Call Features • Voice over IP via LTE • VoIP • DTMF: In-band, out of band • PESQ > 4.3 (G.711); 3.7 (G.729) • Echo Cancellation Integrated Voice • 13” x10”x 3” (LxWxH) • 7.5 Lbs. • CPU A7, Quad core processor • RAM: 256 MB • Aluminum extrusion case, Black • Mounting bracket for wall mounting included Physical • Operation Temperature: -5°C to +50°C (+23°F to +122°F) • Storage Temperature: -5°C to +50°C (+23°F to +122°F) • Relative Humidity: 5% to 95% Non-Cond. • Shock: Impact tested to 75cm (30 inches) drop Meets GR-63-CORE standard Environmental • DC input (7VDC-16 VDC) 5-Pin locking plug • AC Power Adapter: Input: 90~260V Output: 15V, 3A • Battery: 7.4vdc; 10000mAh/74Wh; Lithium ion • Internal Battery Standby: 12 Hours • Hot-Swappable Battery • Graceful Shutdown (Sends battery Alert) Power • 8 RJ-11 for FXS ports • 5 RJ-45 Ethernet 1 WAN/4 LAN ports (10/100/1000Mbps, SFP) • Wi-Fi 2.4G (802.11 b/g/n, MIMO 300Mbps) • Wi-Fi 5.0G (802.11 a/an/ac, MIMO 867 Mbps) • 2 SIM Card slots (Dual Carrier) • PCIE Card Interface (Peripheral Component Interconnect Express) USB 3.0 & 2.0 • Cellular LTE Radio Bands: 2,4,5,12,13,14,71 • 6 external antenna ports 2@LTE 0 | 2@LTE 1 | 2@Wi-Fi 2.4G & 5G Dual Band Wi-Fi • LED status indicators • Power & Battery master switch • FirstNet (optional) Interfaces Datasheet: CDS-9090 Safeline