The Lingo Customer Experience + NPS Data

The Lingo Customer Experience The Lingo Customer Experience No one does it better. With over two decades of service delivery experience, Lingo’s customer satisfaction NPS score is significantly above the telecom industry average. The Lingo Customer Experience scores signficantly above average Here’s why: We’re all about continuous improvement. We measure continuously and act on feedback by improving our work processes. “How likely are you to recommend our business to a friend or colleague?” How it works What is the Net Promoter Score? NPS measures a customer's overall sentiment about a company, not just their perception of a singular interaction or purchase., by asking one question.. It’s the predominant customer experience measurement used today by two-thirds of the Fortune 1000.. NPS scoring is run by an objective third party. # Promoters - # Detractors Total Respondents x 100 0-6 Detractor 7-8 Passive 9-10 Promoter Customers are surveyed, asked to rate on a scale of 1-10 “How likely are you to recommend our business to a friend or colleague?” > NPS Score Promoters Detractors 1 → 100 0 -1 → -100 Promoters Detractors Promoters Detractors =<