Broadband & Fiber

Ethernet Pre-Order Questionnaire 2022.05.01 Version Please provide the requested information to assist in the provisioning of your order and return to your dedicated Order Manager. Service Address: : Street Address Enter street address : Building ; , “ ” Enter building if only one enter Main : Floor ; , “ ” Enter floor if only one enter First / : Room Suite / / Enter room suite unit of network equipment , , : City State Zip , , Enter city state zip Shipping Address: : Attention Enter contact receiving equipment : Shipping Address / / / Enter Street Address City State Zip Local On-Site Contact:  Contact must ( / be local to site and be able to grant access to telco MPOE where the main electrical telco ) ’ : comes into building and customer s network area : Name Name : Phone Number Phone Number : Email Email Building Information: / ? Is this building controlled by a separate riser management entity ☐Yes ☐No  , : If yes provide contact information , , Riser Contact Name Number Email ? Is there available backboard space at the MPOE ☐Yes ☐No ? Is there available power and ground bar at the MPOE ☐Yes ☐No Technical Details: , . The carrier will install the circuit at the MPOE of the building handing off on a Fiber interface A managed router . / will connect to the customers suite via the Fiber handoff from the carrier The customer building management is responsible for and charges associated with completing the inside wiring to extend the service between the MPOE , 3 and their suite whether hiring Bullseye or using a rd . party ’ , ? If a fiber extension is required from MPOE to the customer s suite how would you like this installed ☐ C / ( ) ustomer Building Management will run Fiber details provided after carrier circuit install ☐ ( ) Bullseye will run This will need to be quoted out separately and a Site Survey may be required ’ ? Who is the customer s technical contact for this order if additional information is needed for BullsEye : Name Name : Phone Number Phone Number : Email Email Carrier Handoff ( - ) Non Standard Configuration , If the default Single Mode Fiber handoff with an LC connector is not able to be used please write in what is to be , ______________________________________________________________________. ordered from the carrier Ethernet Pre-Order Questionnaire 2022.05.01 Version Please provide the requested information to assist in the provisioning of your order and return to your dedicated Order Manager. Service Address: : Street Address Enter street address : Building ; , “ ” Enter building if only one enter Main : Floor ; , “ ” Enter floor if only one enter First / : Room Suite / / Enter room suite unit of network equipment , , : City State Zip , , Enter city state zip Shipping Address: : Attention Enter contact receiving equipment : Shipping Address / / / Enter Street Address City State Zip Local On-Site Contact:  Contact must ( / be local to site and be able to grant access to telco MPOE where the main electrical telco ) ’ : comes into building and customer s network area : Name Name : Phone Number Phone Number : Email Email Building Information: / ? Is this building controlled by a separate riser management entity ☐Yes ☐No  , : If yes provide contact information , , Riser Contact Name Number Email ? Is there available backboard space at the MPOE ☐Yes ☐No ? Is there available power and ground bar at the MPOE ☐Yes ☐No Technical Details: , . The carrier will install the circuit at the MPOE of the building handing off on a Fiber interface A managed router . / will connect to the customers suite via the Fiber handoff from the carrier The customer building management is responsible for and charges associated with completing the inside wiring to extend the service between the MPOE , 3 and their suite whether hiring Bullseye or using a rd . party ’ , ? If a fiber extension is required from MPOE to the customer s suite how would you like this installed ☐ C / ( ) ustomer Building Management will run Fiber details provided after carrier circuit install ☐ ( ) Bullseye will run This will need to be quoted out separately and a Site Survey may be required ’ ? Who is the customer s technical contact for this order if additional information is needed for BullsEye : Name Name : Phone Number Phone Number : Email Email Carrier Handoff ( - ) Non Standard Configuration , If the default Single Mode Fiber handoff with an LC connector is not able to be used please write in what is to be , ______________________________________________________________________. ordered from the carrier Ethernet Pre-Order Questionnaire Version 2022.05.01 Please provide the requested information to assist in the provisioning of your order and return to your dedicated Order Manager. Service Address: Street Address: Enter street address Building: Enter building; if only one, enter “Main” Floor: Enter floor; if only one, enter “First” Room/Suite: Enter room/suite/unit of network equipment City, State, Zip: Enter city, state, zip Shipping Address: Attention: Enter contact receiving equipment Shipping Address: Enter Street Address/City/State/Zip Local On-Site Contact: • Contact must be local to site and be able to grant access to telco MPOE (where the main electrical/telco comes into building) and customer’s network area: Name: Name Phone Number: Phone Number Email: Email Building Information: Is this building controlled by a separate riser/management entity? ☐Yes ☐No • If yes, provide contact information: Riser Contact Name, Number, Email Is there available backboard space at the MPOE? ☐Yes ☐No Is there available power and ground bar at the MPOE? ☐Yes ☐No Technical Details: The carrier will install the circuit at the MPOE of the building, handing off on a Fiber interface. A managed router will connect to the customers suite via the Fiber handoff from the carrier. The customer/building management is responsible for and charges associated with completing the inside wiring to extend the service between the MPOE and their suite, whether hiring Bullseye or using a 3rd party. If a fiber extension is required from MPOE to the customer’s suite, how would you like this installed? ☐ Customer/Building Management will run (Fiber details provided after carrier circuit install) ☐ Bullseye will run (This will need to be quoted out separately and a Site Survey may be required) Who is the customer’s technical contact for this order if additional information is needed for BullsEye? Name: Name Phone Number: Phone Number Email: Email Carrier Handoff (Non-Standard Configuration) If the default Single Mode Fiber handoff with an LC connector is not able to be used, please write in what is to be ordered from the carrier, ______________________________________________________________________. We give you flexible broadband options that may include shared wireless, fiber optic, Ethernet or DSL facilities, IP assignment, and transport of your end-user data traffic from the premises to the public internet. All of our 36-month agreements guarantee your rates for the entire term. Serenity Broadband Solutions have exceptional SLAs that far exceed the SLAs of many other providers. Discover the end-to-end experience of Serenity tm Broadband Solutions Powerful broadband solutions to help you accelerate the growth of your business, anywhere. Serenity Broadband Solutions sm No one takes your service delivery and service assurance more seriously than Lingo. Flexible Solutions, with list prices reduced up to 40% Your rates are guaranteed. The best service delivery in the industry With 20+ years experience installing and managing applications of every size, our project management and operations teams have earned customer satisfaction scores 30% above industry average. Our exclusive broadband delivery guarantee If we cannot provide a new solution of our own at a location we will project manage and install another solution for you, or retain your current service and we will simply re-bill that service. Industry-leading service level agreements (SLAs) Serenity Broadband Solutions TM TM Powerful broadband solutions to help you provide your customers {specific benefit to customer]. Serenity Broadband Solutions for [Company Name} TM SM 2/9/2023 Serenity Broadband Solutions TM 20+ 135+ 130 K+ Custome rs Years of Industry Experien ce Years of Client Service Excellence • 350+ Employees • Executive Leadership with Over 135+ Years of Combined Technology Industry Experience • Award Winning Leader for Cloud Communications, SD-WAN, Security, Internet & POTS • 130K+ Clients Across Three Segments: • Business, Carrier & Consumer • Voted Top 2021 VoIP Solution Provider by Telecom Tech • Diversified Client Portfolio Representing Over 15 Verticals • Over 20 Years of Exceptional Client Service Cloud/UC and Managed Service Provider serving 130K+ globally diversified customers Lingo + BullsEye Serenity Broadband Solutions TM Proven Business Model Revenue Stability and Diversification: Combined revenue segments (Business, Carrier and Consumer) are diversified across all industries including medical, business services, legal, technology, transportation, and more. Cloud UC & Managed Network Infrastructure: Cloud UC and Feature Group D (“FG-D”) networks in the U.S. and Canada which process over 18 billion minutes of traffic annually. Diversified Plan: Our growth is focused on organic strategic initiatives. (new business, cross-selling products, international growth). Plus, there will be acquisition opportunities. Together we have a strong foundation and are poised for continued growth. 62% 26% 12% 2022E ~$240M+ Business Carrier Consumer 130K+ Clients Across Three Segments: Business, Carrier & Consumer Serenity Broadband Solutions TM Unwavering Client Commitment Dedicated Steadfast Support Exceptional Service Delivery Remarkable Consistent Reliability Simple Pricing Model Project Management (“White Glove Service”) Our Own Proprietary Nationwide Network Industry Experts in Cloud Communications/VoIP Trusted Advisor for Businesses of All Sizes Highly Skilled, Tenured Client Care Team Dedicated Professional Installation, Service and Activation Operations Located in Dallas, TX; Atmore, AL; Macon, GA; and Southfield, MI. The Difference We Deliver Serenity Broadband Solutions TM Partnerships with the Industry’s Best Serenity Broadband Solutions TM Trusted by the Best Serenity Broadband Solutions TM North American Network Key Highlights Modern, efficient, IP-based cloud and managed services structure that is positioned for future growth Robust Nationwide Infrastructure Net Sapiens and Broadsoft Cloud / UC Networks: Cloud Switches and Cisco Redundant Router Backbone 50% Utilization of Cloud Network Allows Growth with Min. Capex North American (U.S. & Canada) FG-D Network: Terminates Traffic to 88% Of U.S. and Canadian LATAs 60% Utilization on FG-D Network Allows Growth with Min. Capex Carries Over 18 Billion Minutes of Traffic Annually NNI With GTT And Others Provide National Broadband / Fiber Access SD-WAN and Managed Network Services Assures Reliability 24/7/365 Network Monitoring & Tech Support U.S. Coverage Statistics: 171 of 194 LATAs in U.S. and Canada (88%) 417 of 1,100 Tandems (38%) 22,000 of 32,000 End Offices (67%) 121,000 of 154,000 NPA/NXXs (79%) . Cloud UC & Feature Group D Network New York switch site Los Angeles switch site Dallas switch site Core Backbone Network Across Cloud and FG-D Serenity Broadband Solutions TM 9 Million Business Buildings within 1,000ft of Fiber Serenity Broadband Solutions TM Full Nationwide Broadband Reach: Fiber, Cable, Wireless Reselling Connectivity from 20 Carriers, 400 Product Speeds 10Mbps to 10Gbps Speed and increasing Easy Near Real-Time Qualification Tools Deliver the best dedicated Fiber DIA product in US backed by SLA Forever increasing reach, adding new providers Wireless backup for resilience Forever pressing for lower rates to improve competitiveness Fiber and 5G Wireless is the future Currently assessing carrier and device options for 5G, and checking SD-WAN compatibility Expect to add more fiber vendors in 2023 Serenity Broadband Solutions TM Discover The End-To-End Experience of Serenity tm Flexible Solutions We give you flexible broadband options that may include shared wireless, fiber optic, Ethernet or DSL facilities, IP assignment, and transport of your end-user data traffic from the premises to the public internet. The best service delivery in the industry With 20+ installing and managing applications of every size, our project management and operations teams have earned customer satisfaction scores 30% above industry average. Ask for our white paper on customer satisfaction. Your rates are guaranteed. All of our 36-month agreements guarantee your rates for the entire term. Industry-leading service level agreements (SLAs) Serenity Broadband Solutions have exceptional SLAs that far exceed the SLAs of many other providers. Our exclusive broadband delivery guarantee If we cannot provide a new solution of our own at a location we will project manage and install another solution for you, or retain your current service and we will simply re-bill that service. No one takes your service delivery and service assurance more seriously than Lingo. Serenity Broadband Solutions TM Direct first-hand Quote from Enterprise customer on 12/7/22 whilst negotiating new pricing and agreement with us: “We have Aggregators coming to us all the time and we have only retained Bullseye because of all the additional benefits and creativity we bring” • OK - 36Mth Automatic Rate Guarantee if select 36Mth term • OK - Commercial SLA on all Dedicated Fiber Circuits • Should we include or aspirational? For Any New Circuits – A Construction Discounter – the Early Disconnect Protection funds can be used as Escrow to subsidize construction costs for new site location circuits. If renew contract at end of term, remaining Escrow moves on into new contract. • OK - Broadband Delivery Guarantee – if we cannot provide a new solution from one of our own at a location: • we will project manage and install someone else’s solution for you, or • retain your current service by us simply re-billing that circuit Serenity Broadband Solutions TM Dedicated Support for Fisher Auto Parts Your Client Experience Team Brief description here. Your Tech Support Team Brief description here. Serenity Broadband Solutions TM Your Dedicated Executive Management Team Elizabeth Parks - PM Director – Corporate Accounts . eparks@bullseyetelecom com 248-784-2659 Christopher Ramsey Chief Revenue Officer . . Chris Ramsey@lingo com 470-401-0040 Paul Bockstanz Account Manager Supervisor . pbockstanz@bullseyetelecom com 248-784-2535 Serenity Broadband Solutions TM TM • 1/19/23 Broadband Excellence Q&A