BullsEye Unified Communications User Guide for Android Tablet

BullsEye Unified Communications for Android Tablet User Guide Release 22.5.1 Document Version 1 BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 2 Bullseye Unified Communications for Android Tablet ® Guide Copyright Notice Copyright© 2018 BullsEye Telecom, Inc. All rights reserved. Any technical documentation that is made available by BullsEye Telecom, Inc. is proprietary and confidential and is considered the copyrighted work of BullsEye Telecom, Inc. This publication is for distribution under BullsEye Telecom non-disclosure agreement only. No part of this publication may be duplicated without the express written permission of BullsEye Telecom, Inc., 25925 Telegraph Road, Southfield, MI 48033. BullsEye Telecom reserves the right to make changes without prior notice. Trademarks Any product names mentioned in this document may be trademarks or registered trademarks of BullsEye Telecom or their respective companies and are hereby acknowledged. This document is printed in the United States of America. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 3 Table of Contents 1 About Bullseye Unified Communications for Android Tablet ...............................................6 2 Get Started ....................................................................................... Error! Bookmark not defined. 2.1 Install .......................................................................................... Error! Bookmark not defined. 2.2 Sign In ........................................................................................ Error! Bookmark not defined. 3 Main Tabs ........................................................................................................................................7 4 Contacts ....................................................................................................................................... 10 4.1 Contact Card .............................................................................................................................. 10 4.2 Add Contacts ............................................................................................................................. 10 4.3 Edit.............................................................................................................................................. 11 4.4 Filters .......................................................................................................................................... 11 4.5 Sort and Display Order .............................................................................................................. 11 5 Availability.................................................................................................................................... 13 6 Instant Messaging ...................................................................................................................... 15 6.1 Chat Tab .................................................................................................................................... 15 6.2 Chat ............................................................................................................................................ 15 6.3 Group Chat (Ad Hoc Rooms) ................................................................................................... 16 7 Audio and Video Calls ............................................................................................................... 17 7.1 Dial Pad Tab .............................................................................................................................. 17 7.2 Make Audio or Video Calls ........................................................................................................ 17 7.3 Answer Call ................................................................................................................................ 17 7.4 In Call Actions ............................................................................................................................ 17 7.5 Missed Calls and New Messages ............................................................................................ 18 7.6 Message Waiting Indicator and Voice Mail Access ................................................................. 18 7.7 Business Line Call Back ............................................................................................................ 18 7.8 Contact Name Lookup for Incoming Calls and Call Logs ....................................................... 19 7.9 N-Way Calling (Conference) ..................................................................................................... 19 7.10 Call Waiting ................................................................................................................................ 19 7.11 New Call ..................................................................................................................................... 19 7.12 Call Transfer............................................................................................................................... 19 7.13 Call Pull ...................................................................................................................................... 19 7.14 Call Park ..................................................................................................................................... 20 7.15 Swipe Between Chat, Audio/Video, and Screen Share Communication Views .................... 20 7.16 Seamless Call Handover for VoIP Calls ................................................................................... 20 8 Call History .................................................................................................................................. 21 9 Side Navigation ........................................................................................................................... 22 9.1 My Status ................................................................................................................................... 22 9.2 Call Settings ............................................................................................................................... 22 9.2.1 Do Not Disturb .................................................................................................................. 23 BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 4 9.2.2 Call Forwarding ................................................................................................................. 23 9.2.3 Remote Office ................................................................................................................... 23 9.2.4 Block My Caller ID ............................................................................................................ 23 9.2.5 Bullseye Unified Communications Anywhere ................................................................. 23 9.3 Preferences ................................................................................................................................ 24 9.3.1 Language Support ............................................................................................................ 24 9.3.2 Troubleshooting ................................................................................................................ 25 9.3.3 Device ID ........................................................................................................................... 25 9.3.4 Automatic Sign-in .............................................................................................................. 25 9.4 Test Call ..................................................................................................................................... 25 9.5 About .......................................................................................................................................... 25 9.6 Help Page .................................................................................................................................. 25 9.7 Sign Out ..................................................................................................................................... 25 10 My Room ...................................................................................................................................... 26 10.1 Guest Client ............................................................................................................................... 26 11 Search Enterprise Directory ..................................................................................................... 27 12 Screen Share ............................................................................................................................... 28 13 Multi-Device Support ................................................................................................................. 29 14 Push Notifications for Calls ...................................................................................................... 30 15 Other Features ............................................................................................................................ 31 15.1 Version Control .......................................................................................................................... 31 15.2 Privacy Management ................................................................................................................ 31 15.3 Firewalls and Network Address Translations ........................................................................... 31 15.4 Failover and Failback ................................................................................................................ 31 15.5 Secure VoIP Communication ................................................................................................... 31 15.6 Emergency Call Address Change Service ............................................................................... 32 16 Acronyms and Abbreviations .................................................................................................. 33 17 Appendix A: Third Party Software .......................................................................................... 35 BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 5 List of Figures Figure 1 Main View ................................................................................................................................... 8 Figure 2 Instant Messaging .................................................................................................................... 15 BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 6 1 About Bullseye Unified Communications for Android Tablet Bullseye Unified Communications for Android Tablet provides the following communication features: ◼ Instant Messaging and Presence (IM&P) ◼ Voice Calling (VoIP) ◼ Video Calling ◼ Bullseye Unified Communications Call Settings BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 7 1 Get Started This section contains the essential information for getting started with Unified Communications. 1.1 Installation Download the BullsEye Unified Communications app from Google Play® (search “BullsEye UC”) and then install on your Android® mobile phone. 1.2 Sign In When you first launch the application, you are prompted to sign in. 1) If displayed, enter the device configuration address (Uniform Resource Identifier [URI]) provided by your service provider. 2) Enter your BullsEye Unified Communications user name and password. 3) Select whether you would like Unified Communications to remember your password. 4) Select whether you would like Unified Communications to sign you in automatically on subsequent launches. 5) Tap Sign In. NOTE: If you choose automatic sign in, you are automatically signed in and taken to the Contacts list upon subsequent Unified Communications launches. Otherwise, you are presented with the Sign In screen. A pop-up dialog about emergency calls and an option to update your emergency location may appear on the Sign In screen. Depending on your service provider settings, the client may provide basic or advanced sign-in for updating the physical location. With basic sign-in, there are three options on the emergency call pop-up: ◼ Update location – Opens a web browser where the user can set the location. When the location is set, the user can return to the client to sign in. ◼ Ok – Sign-in completes and the user can use the client. ◼ Cancel – Sign-in is canceled and the user is returned in the Sign In screen. With advanced sign-in, there are two options: ◼ Update location – Opens a web browser where the user can set the location. When the location is set, the user returns to the client manually. If the location is updated successfully, sign-in completes and the user can use the client. ◼ Cancel – Sign-in is canceled and the user is returned to the Sign In screen. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 8 2 Main Tabs When you start Bullseye Unified Communications for the first time, your Contacts list is empty. Use the search field to find people and add them to your Contacts list. Contacts can also be added manually by tapping the Add button. Figure 1 Main View Icon Description Contacts – View your contacts from a Buddies list, or a local or company directory. Chat – View Chat History. Dial Pad – Make calls. History – View incoming, outgoing, and missed calls. My Room – Join your personal room. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 9 The main view contains a number of tabs that present information about the contacts and communications options located on the top bar: ◼ Contacts ◼ Dial Pad ◼ Chat ◼ History ◼ My Room NOTE: Settings are available from the side navigation menu. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 10 3 Contacts The Contacts list in the Contacts tab can contain different types of contacts as follows: ◼ Presence-enabled contacts ◼ Non-presence-enabled contacts Any contact can be marked as a favorite and it appears at the top of the Contacts list in the Favorites section. Presence-enabled contacts are users with an Extensible Messaging and Presence Protocol (XMPP) address. These can be other Bullseye Unified Communications users or users from federated systems such as Google Talk. Non-presence-enabled contacts can be phone or conference numbers. These are also stored on the server and available on all client instances of the user. Contacts can also be organized in Groups. The Contacts tab contains the following: ◼ UC-One Contacts − All − Online ◼ Contact Directories − Local Address Book − Directory Local Address Book provides contacts from the local contacts. Directory provides contacts from the company directory. 3.1 Contact Card The contact card displays information about a contact based on the contact type. This includes Bullseye Unified Communications contacts, Local Address Book contacts, and contacts from directory search results. The user can initiate a call or chat session directly from the contact card. This includes joining other contact's My Room or dialing a My Room audio bridge from a directory contact search result. If the contact has an associated email address, then the application supports sending an email to the contact by launching the native email client on the mobile device. 3.2 Add Contacts When you sign in for the first time, there are no contacts on your Contacts list. Add a new presence-enable contact at any time by selecting the option Add Contact from the plus icon in the left bottom bar. Another way to add new contacts is to use the directory search option from the Contacts tab. In the Add Contact screen, enter the contact’s information and then select OK. By default, your presence information is always shared with a new contact if an XMPP address is provided. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 11 If you receive a buddy request, you can decline or accept it. If you decline the buddy request, you can always share your presence information later by selecting Subscribe from the buddy contact card. Note that the contact must accept your subscription request for you to establish the presence relationship successfully. Add a conference number by selecting the option Add Conference from the plus icon in the left bottom bar. In the Add Conference screen, enter the conference information and then select OK A conference contact is a special contact used for conference bridges to avoid having to remember a PIN code and a conference number, for example, for a recurring conference. Add a local contact by selecting the Add Local Contact option using the plus icon in the left bottom bar. The Add Local Contact option opens the native Address Book for adding a new contact in the local phone book. Add a group in the Contacts list by selecting Add Group using the plus icon in the left bottom bar. Type a group name, select contacts that you want to be in the group, and then select Done. 3.3 Edit Tap a contact from the Contacts list to open a contact card. This is the same for presence-enable and non-presence-enabled contacts. ◼ Select Edit from action overflow button to open the Contact Information dialog box where you can edit information. This works for both presence-enabled and non- presence-enabled contacts. ◼ Select Unsubscribe from action overflow button to remove the presence relationship between you and that contact. This means you do not see the contact’s presence information and your contact does not see yours. Select Subscribe to re-establish a presence relationship. An unsubscribed contact remains on the Contacts list and is always shown as “offline”. ◼ Select Remove from action overflow button to remove the contact from your Contacts list. 3.4 Filters There are four contact filters available from the Contacts tab: ◼ All – Shows all Presence-enabled and Non-presence-enabled contacts. ◼ Online – Shows only the presence-enabled contacts that are currently online. ◼ Local Address Book – Shows the contacts from your local phone book. ◼ Directory – Shows the contacts from a company directory (which requires a search). 3.5 Sort and Display Order The following options in Preferences control how contacts are displayed: ◼ Display by – display First name or Last name first. ◼ Sort by – sort by First name or Last name. ◼ Short name format – format of the name to be used in chat lists. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 12 NOTE: Asian names – Chinese, Japanese, and Korean (CJK) On Android, Asian names (CJK) are not dependent on the preceding settings. Asian names are always sorted by Last name and displayed with the Last name first. For Asian names, the short name format is always the full name. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 13 4 Availability For each contact to which you have subscribed, you can see their availability. Similarly, your contacts can see your availability on their Contacts list. NOTE: Availability can also be referred to as presence status, which was the term used in previous releases of Bullseye Unified Communications. Availability means that your friends are able to see if you are available, for example, “I’m available” or “I’m busy”. Icon What it means available The green availability icon indicates that the user is online and is ready for communication. mobile The green availability icon indicates that the user is online on the Bullseye Unified Communications mobile client and is ready for communication. The icon is accompanied by the text “mobile”. away The yellow availability icon indicates that the user is online on their Bullseye Unified Communications client but has been idle or away from their computer for more than 10 minutes. mobile The yellow availability icon indicates that the user is online on their Bullseye Unified Communications mobile client but has been idle or away from their mobile device for more than 10 minutes. offline The grey availability icon indicates that the user is offline in a call and the only available contact method is calling or leaving a chat message. call The grey availability icon indicates that the user is offline and the only available contact method is calling or leaving a chat message. pending The question mark indicates that a subscription is pending and the contact has not yet approved sharing their availability. busy The red availability icon indicates that the user is busy and does not want to be disturbed. call This icon indicates that the contact is busy due to a call. This is an automated availability status. meeting This icon indicates that the contact is busy due to a meeting. This is an automated availability status. The Busy – In Call status overrides the Busy – In Meeting status so this icon is only seen when there is a meeting but no call. You can set your own availability by tapping on the availability icon from the status bar in all tabs view. Tapping the availability icon opens the My Status screen where you can change your avatar, personal message, and availability status. Your avatar is the picture that represents you in your friends’ Contacts list and in chat screens. Tapping on an avatar opens a dialog with options to select an existing image, to take a new one with your phone camera, or to clear your avatar. You can enter a status message in the area next to the avatar. This status text is shown in your friends’ Contacts list. If you see the error message, “Chat Unavailable”, under any tab, it means that the XMPP connectivity has been lost for chat and availability; however, you can still make calls. In this case, you should contact your service provider. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 14 The availability update is only triggered by appointments and meetings that are either accepted by the user or made by them. Note that all-day meetings do not trigger an availability change to Busy – In Meeting. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 15 5 Instant Messaging 5.1 Chat Tab Chat shows the list of recent chats since the last login. If User A chats with User B multiple times, their discussions appear as one item in the list. Tapping the name from the Chat list opens the Chat view (IM view) in the right pane where new messages can be typed. Old messages are also shown. New incoming messages are indicated with a notification badge to the right of the name. The icon remains next to the name until the message is read. Chats are listed so that the newest one is always at the top. Chats are not in alphabetical order and are always listed with the most recent first. Tapping the Make all as Read icon in the navigation bottom bar removes all notification badges from the Chat History list. Tapping the Start Group Chat icon opens the list of users to select for starting a group chat. Figure 2 Instant Messaging 5.2 Chat Start a chat using one of the following methods: ◼ Tap a contact from the Contacts list to open a contact card. From the contact card, choose the chat icon to start a chat. ◼ From the options provided after a long press on a contact. ◼ In the Chat History list, tap a contact entry to start a chat. ◼ From left bottom bar in Chat tab, select the start new chat icon. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 16 ◼ From search results, tap a contact to open the contact card and then choose the chat icon. When you initiate a chat, the Chat view opens in the right pane. To open chat in full screen, tap the collapse icon to hide the left pane. Selecting any tab from the tab bar or tapping on the expand icon opens the left pane view. Chatting with a contact is possible only when you are both online. If your contact initiates a chat, you see a notification badge on the Chat tab and the entry appears on the top of Chat History list. When the chat opens, the name of the recipient is on the top bar and there is a presence icon flag before the name. The recipient messages are presented in the orange background and the user is presented in white background. A smiley can be added to a message by typing the corresponding character codes or by selecting a smiley icon (the smiley is displayed graphically in the message area). The text input field in Chat uses auto-correct, auto-cap, and spell check based on system settings. Use the system settings to enable or disable these features. Starting with Release 22.4.1, Mobile and Tablet clients support setting an IM retention policy at the client level. The feature allows the client to be configured to store messages for a specified number of days. Once the timeframe has passed, the client purges all messages older than the timeframe specified. 5.3 Group Chat (Ad Hoc Rooms) Start a group chat using one of the following methods: ◼ In single chat session, tap the add participant icon to escalate from a single to a group chat. ◼ From left bottom bar in the Chat tab, select the Start Group Chat icon. ◼ In the Chat History list, tap a group communication entry to start a group chat. When you initiate a group chat, the Chat screen opens. More participants can be added later to the chat using the add participant icon. Anyone in the group chat can add participants. The owner can dismiss participants from participant’s list options. A group chat works the same way as a one-on-one chat. All messages from anyone are sent to everyone else. All contacts must be online to be able to participate in a group chat. A Group Chat History is saved and is available to view later from the Chat tab. A user can leave a group chat by selecting the Leave chat option from action overflow menu. The chat is marked as “offline” and the user no longer receives messages from the chat. When tapping on the “offline” chat, the user re-joins the room and starts receiving messages. However, the user does not receive the messages that were sent in the chat while the user was outside of the room. The Clear History menu item behaves the same way as the corresponding option in the one-on-one chat and removes the local history. The View Participants button opens a dialog that shows the list of participants in the group chat. Note that deleting a chat room is supported. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 17 6 Audio and Video Calls 6.1 Dial Pad Tab The Dial Pad tab displays a dial pad and a text field used to enter numbers. The dial pad is one of the options used to make audio or video calls. There are three buttons below the dial pad: Call, Video call, and Dial Pad menu that are configurable by the service provider. The top text field also has a delete button that, when pressed, deletes one character at a time. A badge notification appears on the Dial Pad tab when there are messages in the voice mail box. The voice mail icon under digit one becomes orange when there are voice mail messages. A long press on digit one connects you with your voice mail box. When there are no voice mail messages in your voice mail box the icon is grey. The dial pad menu contains two options: Pull call and Retrieve call. 6.2 Make Audio or Video Calls You can make an audio or video call using one of the following methods: ◼ Choose a contact from the Contact List to open the contact card and tap on the headset icon for an audio call or the video icon for a video call. ◼ From search results, open a contact card and tap on the headset icon for an audio call or the video icon for a video call. ◼ Open the dial pad, enter a phone number, and then tap the Call or Video button. ◼ On the Call History list, tap a call entry. ◼ On the Chat screen, tap the headset icon for an audio call or the video icon for a video call. 6.3 Answer Call An incoming call is indicated with a ringtone. There are two options on the Incoming Call screen: Accept and Decline. If you decline the call, it causes the line to sound busy at the caller’s end and they know that you rejected the call. 6.4 In Call Actions You can perform the following actions from the In Call screen: ◼ End a call ◼ Mute the microphone ◼ Open the key pad ◼ Adjust the volume ◼ Escalate from an audio to video call ◼ Downgrade from a video to audio call ◼ Place a call on hold ◼ Make a new call ◼ Transfer a call – Attended ◼ Transfer a call – Unattended BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 18 ◼ Make a conference ◼ Transfer a call to a circuit-switched call ◼ Add more participants (on conference call only) ◼ Merge two separate calls ◼ Swap two separate calls ◼ View participants (on a conference call) 6.5 Missed Calls and New Messages Notifications (for example, for missed calls or new messages) are shown as badges on the tab icons. Starting with Release 22.4.1, the Mobile and Tablet clients also display local visual notification for unanswered calls and new voice mail messages. The notification for unanswered call is displayed when there is call delivered to the device, and the application is alerted for the call but the call is not answered by the user. The feature does not provide indication for missed calls on other endpoints. The notification for new voice mail message is displayed when there is a new voice mail message deposited on the server. The notification is accompanied with audio and vibration. 6.6 Message Waiting Indicator and Voice Mail Access If you have pending voice mail messages, then the notification bar on the Android device displays an icon and the message, “You have XX pending voice mail messages”. By tapping the voice mail notification, the application dials the voice mail access number directly and you can listen to the voice mail messages. Voice mail is also accessible with a long press of the dial pad “1” key (similar to how it is on a regular mobile dial pad). If voice mail messages are available, then the “1” key changes color. In addition, a voice mail notification is displayed as a badge on the Call tab icon. The number for new voice mails changes depending on how many are open or are new. The voice mail icon in the notification area has an associated badge that shows the number of new messages. 6.7 Business Line Call Back Bullseye Unified Communications allows you to originate a call using your desk phone or another configured phone or device. This is done using the Call Back functionality on Bullseye Unified Communications. When you select Call Back, your other devices ring based on your service provider configuration. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 19 6.8 Contact Name Lookup for Incoming Calls and Call Logs When receiving a call, Bullseye Unified Communications searches for the name in the following sources and in the following order: XMPP contact name, Enterprise directories, Local Contact, P-Identifier header (SIP), and From header (SIP). If the number matches one of the contacts, the name is shown on the Incoming Call screen. 6.9 N-Way Calling (Conference) Bullseye Unified Communications Mobile supports network SIP-based conference calls. While on a two-way audio or video call, you can add more participants by using the Conference button. Bullseye Unified Communications opens the Address Book on the device to search for and select the new participant. Once the conference is established, the participants are shown on the Device screen. The other way to create conference call or to add participants in an existing conference is to make a new second call and select the merge option. 6.10 Call Waiting You can have one active call at any one time if you receive a new incoming call and accept it. There is a dedicated Swap button. Also, tapping a call from the left-side list does the same. 6.11 New Call The client supports starting a new call while in an ongoing call. To establish a call tap on a new call button or choose one of the options in section 6.2 Make Audio or Video Calls. After the new call is established, the first call is put on hold. You can swap the two calls or merge them into a conference. 6.12 Call Transfer The client supports transferring VoIP calls to another party. Two modes of transfer are supported: ◼ Attended Transfer – Establish a call with remote party. Select a contact then choose a number. Select the call first option. If the call is successfully established, you can talk with the third party privately before completing the transfer by pressing the complete button. ◼ Unattended Transfer – Establish a call with remote party. Select a contact then choose a number. Select the Transfer option and the transfer is completed. 6.13 Call Pull Call Pull can be used in scenarios where a user has two endpoints, for example, a VoIP desk phone and a mobile phone with Bullseye Unified Communications. If the user has an active call on the desk phone, this call can be transferred seamlessly to the mobile phone via the Call Pull button. Depending on the application, dialing settings, and service configuration, the call can be pulled as a VoIP or circuit-switched call to the mobile phone. There is no interruption to the voice call. Call Pull button pulls audio only. The user can pull video calls directly by dialing the feature access code *11 and then selecting the video call button. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 20 6.14 Call Park The Call Park service allows a “parking” user to park a call against a “parked against” extension. The “parked” user is placed on hold until a user retrieves the parked call. If the call is not retrieved within the provisioned recall time, then the parked call is reverted and presented to the “recall” user. 6.15 Swipe Between Chat, Audio/Video, and Screen Share Communication Views Bullseye Unified Communications provides the ability to switch between Chat and Audio/Video communications sessions for own My Room, other users’ My Room, or two- way chat. The ability to switch between sessions is indicated by the presence of dots at the bottom of the screen. The user can perform a swipe to switch between the sessions. 6.16 Seamless Call Handover for VoIP Calls Starting with Release 22.1, Bullseye Unified Communications for Android Mobile and Tablet clients support seamless call handover for VoIP calls between WiFi and cellular data networks. If the data connection drops during an ongoing VoIP call, then the application tries to use anther data connection, if available, or waits for a configurable period of time, (for example, one minute) for the data connection to be re-established. At that point, the call is retried on the new or re-established connection. During the transition, there is a beeping sound played to the user and an indication in the user interface that the application is trying to reconnect the call. Note that if a user has multiple ongoing calls, only the active calls are retrieved after restoring the data connection and the other calls are terminated. In which case, the user is notified about the terminated calls. A typical use case is when a call is started on a WiFi network in the office and the user leaves the office while on the call. In this case, the call is transferred to the 4G/LTE data network, if one is available. Another use case is when the device loses data coverage for a brief period of time while the user is on a VoIP call (for example, the user enters an elevator). In this case, the call is recovered when the data connection is re-established, provided it is within the configurable period of time, which is typically one minute. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 21 7 Call History Call History can be accessed from the History tab. Bullseye Unified Communications saves a call history for placed, received, and missed calls. On the list of calls, there are icons indicating whether a call was incoming, outgoing, or missed. The list of the call items consists of an icon showing what kind of call it was (a green arrow means incoming, a blue arrow means outgoing, and a red arrow means missed). It also shows the name, number, Unavailable status for the caller, and below the name, it shows the number, if available. To the right, is the date of the call and the time the call was initiated. Call History makes it easy for you to redial and call back when you miss a call or when you want to dial a contact with whom you have recently spoken. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 22 8 Side Navigation The side navigation contains the following items: ◼ My status ◼ Call settings ◼ Preferences ◼ Test call ◼ About ◼ Help ◼ Sign out 8.1 My Status You can set your own availability status by tapping on your personal status from the side navigation. It opens the My Status screen where you can change your avatar, personal message, and status. NOTE: Availability can also be referred to as presence status, which was the term used in previous releases of Bullseye Unified Communications. Your avatar is the picture that represents you in your friends’ Contacts lists and in chat screens. Tapping on an avatar opens a dialog with options to select an existing image, to take a new one with your device’s camera, or to clear your avatar. NOTE: In order to set an avatar when Bullseye Unified Communications is working inside an Android for Work profile, a camera application inside the Work profile should be installed on the device. The system administrator should provision such an application for the given Work profile and the user should install it prior to initiating an avatar change action. You can enter a status message into the area next to the avatar. This status text is shown in your friends’ Contacts lists. If you see the error message “Chat Unavailable” under any tab, it means that XMPP connectivity has been lost for chat and presence; however, you can still make calls. In this case, you should contact your service provider. 8.2 Call Settings The client supports the following Bullseye Unified Communications service management features, allowing Bullseye Unified Communications supplementary services to be turned on or off using the native client Preferences window: ◼ Do Not Disturb ◼ Always forward ◼ Forward when busy ◼ Forward when no answer ◼ Forward when not reachable BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 23 ◼ Remote Office ◼ Block my caller ID ◼ Bullseye Unified Communications Anywhere ◼ Dialing service ◼ VoIP calls ◼ Simultaneous Ring ◼ This phone number 8.2.1 Do Not Disturb When you activate this service, all calls are typically blocked by the server and sent to voice mail. 8.2.2 Call Forwarding By tapping on a different Call Forward option, you can enter a number to forward your calls as follows: Call Forward Always, Busy, or When Unreachable. 8.2.3 Remote Office This service allows the use of any phone as the office phone from a charging and numbering perspective. For instance, a hotel room phone can be used as the office phone. Enable Remote Office and specify a phone number to be used as the Remote Office number. 8.2.4 Block My Caller ID You can hide or display your number when calling or communicating with other parties or contacts. To hide your number, set to “Enable”. To show your number, set to “Disable”. 8.2.5 Bullseye Unified Communications Anywhere Bullseye Unified Communications Anywhere allows service providers to offer fixed-mobile convergence (FMC) services without additional equipment. Bullseye Unified Communications Anywhere simplifies communications for on-the-go users and remote users by extending the features of a desk phone to any other fixed or mobile device, regardless of the network or handset manufacturer. Callers dial one number and can reach you on any phone the user chooses. A desk phone, cell phone, and/or a soft phone can ring simultaneously. Voice call continuity is possible with the ability to move live calls from one device to another without hanging up. Add locations (numbers) that can be used in the service using the Add New Location button. Use the Alert all locations to activate parallel ringing. Select Diversion inhibitor to prevent a call ending up as a voice mail, which can be problematic, for example, in conference call situations. Select Answer Confirmation to receive a separate audio prompt when answering a call from that number (location). It may be useful in cases where, for example, mobile numbers are being used to prevent incoming calls going to mobile voice mail since the call will be ended without going to voice mail if the Answer Confirmation is not provided. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 24 Select Call Control to enable the server platform to provide mid-call services such as Call Transfer and Conferencing for that number (location). 8.3 Preferences The client supports the following Preferences: ◼ Language ◼ Device ID ◼ Automatic sign-in ◼ Troubleshooting 8.3.1 Language Support The client is prepared for localization and can be delivered in any language. Currently, the client is available in the following languages: ◼ U.S. English ◼ French ◼ French (Canadian) ◼ German ◼ Italian ◼ Spanish (European) ◼ Spanish (Latin America) ◼ Korean ◼ Japanese ◼ Chinese Additional languages are available upon request as part of a customization project. Starting with Release 22.4.1, Mobile and Tablet clients support automatic detection of the device language. The client application detects and selects the language that is in use by the operating system on the device. NOTE: The legacy method for selecting the language from the application Preferences is still available on the iOS clients. The Android clients support only the new mechanism for automatically using the device language. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 25 8.3.2 Troubleshooting The troubleshooting function can be used if there are issues encountered with the application. It collects and sends diagnostic information to a predefined support email address that is configurable via the branding process. This helps support personnel to identify the issues. The information sent consists of the application and media engine diagnostic logs. Troubleshooting is managed by a menu entry in Settings. It can be accessed from two places in the client: ◼ From the Settings button on the Sign In screen – This opens the screen that contains the help and troubleshooting-related entries. This can be used before the user has signed in, which is most often for cases when a user has issues with signing in or with connectivity. ◼ From the Preferences screen, accessible from the side navigation. These are available while the user is logged in. 8.3.3 Device ID Bullseye Unified Communications has the ability to lock the user to a single desktop or mobile device so that the software cannot be used on other hardware. The Android user can copy the Device ID from Preferences before signing into the application and provide it to the company administrator. The administrator locks Bullseye Unified Communications to the reported device and the user can sign in only from this device. 8.3.4 Automatic Sign-in The user can choose to sign in automatically with Bullseye Unified Communications client with a default account when the client is started. Together with the functionality to start Bullseye Unified Communications automatically at system startup, this makes it easier for users to remember to sign in and be available for communication. 8.4 Test Call The client provides the ability to perform an audio or video test call to an echo number. Note that the echo service is provided and enabled by the service provider. A common example of using an echo service is: ◼ Press Test Call to initiate a call to the echo service, then follow the operator’s instructions until you hear back your recorded message. 8.5 About The About screen includes three sub views: ◼ Info – The Info view contains short information text, version, copyright, website URL, app ID, and build version. ◼ License – The License view contains the End User License Agreement. ◼ Legal Notices – The Legal Notices view contains third parties used by the application. 8.6 Help Page The client provides web-based help that can be launched from the Settings view. 8.7 Sign Out You can sign out at the bottom of the left-side navigation drawer. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 26 9 My Room My Room is an always available and a permanent room that you can use to chat with anyone that joins. My Room is accessible using the My Room icon in the Tab bar. You can add more participants using the add participants icon or they can join your room from your contact card. Once participants join the chat room, they can tap on the Call button of that screen to automatically join the conference. My Room uses your permanent chat room, permanent collaboration room, and a conference bridge (audio or video). All My Room sessions start as chats but a call can be added to the session while in progress. Others join your room by clicking on your name in their Contacts list and by selecting Join Room from the contact card. You can dial into another contact's My Room audio bridge from the directory contact card. 9.1 Guest Client This Guest Client feature is specifically intended for users outside of the company. Bullseye Unified Communications users can invite Guest Client users to their My Room by selecting Copy Guest Join Link from the My Room menu button on the top right corner. The copied link delivery is outside the scope of UC-One (that is, email). Guest users can join a session with audio in the web browser by requesting a Call Back using the provided dial-in number and conference PIN. They can also use group chat and sharing inside the web browser. However, guest clients do not have the private chat possibility and they can see the Chat History of messages that occurred after they joined the session. The My Room owner is prompted to accept or reject Guest Client users joining My Room sessions. A Guest Client user invitation can be revoked by selecting Reset Guest Link from the My Room menu button. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 27 10 Search Enterprise Directory The client supports a directory search of the Bullseye Unified Communications enterprise directory. The search is performed in a separate input field in the Contacts tab. Tapping the search icon opens the search view and after a search, the enterprise directory search results are displayed with the names and numbers. The default starting screen for a search shows the screen when the user has pressed the search icon. Typing in characters starts the filtering process through the contacts. The search is performed in the directory list. Pressing the back key minimizes the keyboard, hides the search bar, and empties the search result. A long press on a name opens the context menu and hides the keyboard but keeps the search bar with the characters. A short press opens the contact card. The context menu contains the following options for the directory list: ◼ VoIP call ◼ Video call ◼ Contact details NOTE: The clients do not perform directory searches, unless the user goes into the directory section itself, otherwise, the search just filters the Contact List. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 28 11 Screen Share Bullseye Unified Communications for Android Tablet supports viewing a Screen Share session initiated on Desktop. When a Screen Share invitation is sent via Desktop Bullseye Unified Communications, the badge notification appears on the main bar and in the chat list view. Selecting the entry with screen sharing from chat list opens a communication pane with the share by default. The user can return to the chat / call (if present) with a swipe. When the share is paused, the Screen Share view remains active showing the last image that was shared. Viewing Screen Share is available in all communication modes: ◼ My Room ◼ One-to-one chat ◼ Ad Hoc group chat room (MUC) BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 29 12 Multi-Device Support Bullseye Unified Communications provides support for users with multiple devices. This includes several features: ◼ Chat invitations are sent to all devices. ◼ Retrieving one’s own presence notifications, when another client updates the user’s presence. The client updates its own status based on the information it receives from the server. ◼ Accepting a shared presence invitation in one client is also recognized by another client, and both clients start receiving presence updates. ◼ A new presence subscription made in one client is recognized in another. If the contact blocks the invitation, there are presence notifications from the server to all of the user’s clients indicating that the subscription was terminated, and this information is shown to the user. If the client receives two presence authorization requests from two or more devices for the same user, it only shows one request to the user. ◼ Removing a contact from a Contacts list in one device is recognized in another client, and the Contacts list is updated (that is, the contact is removed) in the other client as well. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 30 13 Push Notifications for Calls Bullseye Unified Communications supports Push Notifications (PNs) for Incoming Calls. This feature leverages support on the Bullseye Unified Communications Application Server to send Push Notifications to mobile applications over Google Cloud Messaging (GCM) services. Mobile client applications use Push Notifications to get alerted for incoming calls and accepting the call as VoIP. When there is new call, Bullseye Unified Communications sends a Push Notification to the client, which is presented to the user as either OS-specific visual notification or in the user interface of the client application. From a user experience standpoint, accepting a call works in the same way for both push- enabled clients and non-push-enabled clients. On Android, the call is presented to the user with an application-specific Incoming Call screen with Answer and Decline buttons. Outgoing VoIP calls are performed with SIP registration on demand, which is transparent to the user. The SIP registration is done only when the user initiates the VoIP call. In addition to Push Notifications for new calls, the solution also supports Push Notifications for new voice mail. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 31 14 Other Features 14.1 Version Control Version control is supported using the Google Play mechanisms. When a new release is available, the old version is removed from the store and users of the previous version are notified about the update possibility. 14.2 Privacy Management Bullseye Unified Communications supports authentication with a user name and password for different services and servers requiring authentication. For convenience, the end user can save a user name and password for different realms. When the end user adds contacts to the Contacts list, these contacts receive a New Subscriber dialog asking whether they allow the end user to see their presence. This information is stored in this contact’s presence policies. At any time, the user can edit the presence policies (which are stored on the server). The user can see all contacts that are allowed to view the user’s presence (white list) and users that are not allowed to view the user’s presence (blacklist). This feature requires a compatible presence server. 14.3 Firewalls and Network Address Translations The client supports rport (RFC 3581) for Network Address Translation (NAT) traversal and using the client behind a firewall. However, it is assumed that the client is mainly used with a session border controller (SBC), which also provides support for NAT traversal for several key features, such as calling (that is, currently unlikely to work without an SBC). 14.4 Failover and Failback The client supports failover and failback mechanisms for all of the used protocols: Xsi, XMPP, and SIP. This feature adds the following: ◼ Detect multiple connection endpoints (per protocol) ◼ Order connection points by priority ◼ Connect to the highest priority connection point ◼ Reconnect to the next connection point by priority one (if there is a problem with the primary connection point) ◼ Provide a failback mechanism to switch back to the primary, (which is the highest priority connection point) 14.5 Secure VoIP Communication The client supports secure VoIP communication, using encrypted call negotiation and media streams. Mandatory, preferred, and optional secure modes are supported. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 32 14.6 Emergency Call Address Change Service Depending on service provider settings, a special dialog can be shown at login asking if the physical address should be updated. If not, login proceeds normally. If the user replies “yes”, a web browser opens with the possibility to update the physical address for emergency calls. Once the address update is complete, the user can return to the client and continue with the login. Depending on service provider settings, a separate Emergency Call Address Change Service (ECACS) menu item may also be visible in the application. This menu item allows the ECACS service to be invoked at any time after login. BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 33 15 Acronyms and Abbreviations This section lists the acronyms and abbreviations found in this document. The acronyms and abbreviations are listed in alphabetical order along with their meanings. CKJ Chinese, Japanese, and Korean CS Circuit-Switched ECACS Emergency Call Address Change Service FMC Fixed-Mobile Convergence GCM Google Cloud Messaging HTTP Hypertext Transfer Protocol HTTPS Hypertext Transfer Protocol Secure Sockets IdP Identity Provider IM Instant Message IM&P Instant Messaging and Presence IP Internet Protocol MWI Message Waiting Indicator or Indication NAT Network Address Translation PBX Private Branch Exchange PIN Personal Identification Number PN Push Notification QoS Quality of Service RCS Rich Communication Suite RTCP Real-Time Control Protocol SAML Security Assertion Markup Language SBC Session Border Controller SIP Session Initiation Protocol SSL Secure Sockets Layer SSO Single Sign-On TN Telephone Number ToS Type of Service UC Unified Communication UI User Interface URI Uniform Resource Identifier BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 34 URL Uniform Resource Locator VM Voice Mail VoIP Voice Over IP VPN Virtual Private Network WebRTC Web Real-Time Communication XMPP Extensible Messaging and Presence Protocol XR Extended Report Xsi Xtended Services Interface BULLSEYE UNIFIED COMMUNICATIONS FOR ANDROID TABLET USER GUIDE ©2018 BULLSEYE TELECOM, INC. PAGE 35 16 Appendix A: Third Party Software This software uses Smack (http://www.igniterealtime.org/projects/smack/), license: http://download.igniterealtime.org/smack/docs/latest/README.html This software uses DNSJava (http://www.dnsjava.org/), license: http://www.dnsjava.org/dnsjava-current/README This software uses libphonenumber (https://github.com/googlei18n/libphonenumber), license: https://github.com/googlei18n/libphonenumber/blob/master/LICENSE This software uses OpenSSL (http://www.openssl.org/), license: http://www.openssl.org/source/license.html This software uses libjpeg (http://sourceforge.net/projects/libjpeg-turbo/files/1.4.0/), license: https://github.com/libjpeg-turbo/libjpeg-turbo/blob/master/LICENSE.md This software uses libpng (http://sourceforge.net/projects/libpng/files/libpng16/1.6.17/), license: http://www.libpng.org/pub/png/src/libpng-LICENSE.txt This software uses libwebp (https://developers.google.com/speed/webp/download), license: https://github.com/webmproject/libwebp/blob/master/PATENTS This software uses libwebsockets (https://github.com/warmcat/libwebsockets/tree/v2.2- stable), license: https://github.com/warmcat/libwebsockets/blob/v2.2-stable/LICENSE This software uses libjson (http://sourceforge.net/projects/libjson/), license: https://github.com/GerHobbelt/libjson/blob/master/License.txt This software uses WebRTC (http://www.webrtc.org/), license: https://webrtc.org/license/ This software uses OpenH264 (https://github.com/cisco/openh264), license: https://github.com/cisco/openh264/blob/openh264v1.6/LICENSE This software uses SQLCipher (https://www.zetetic.net/sqlcipher/), license: https://www.zetetic.net/sqlcipher/license/