BullsEye UC for Android Quick Guide

UC FOR ANDROID QUICK GUIDE 1 1.1 Installing BullsEye UC for Android App Search for, download and install the BullsEye UC app for Android from the Google Play Store. 1.2 Sign In When you first launch the application, you are prompted to sign in. 1) Enter the username and password you received via email. 2) Click Sign In. You can access Help directly from the login window by clicking the gear icon in the lower right. 1.3 Messages Upon logging in, the Messages page will be displayed. Over time, the last message for each contact who you’ve had conversations with will be displayed with the most current messages on top. Swipe up to see older messages. You can also start typing the name of the person whom you want to message in the search field ( ) at the top. 1. To start an instant message, tap the Plus icon. The New Message page is displayed. 2. Start typing the name of the person you want to message in the To: field. 3. Select the person from the suggested results. To message multiple people, repeat steps 2 & 3. 4. Type your message in the corresponding field using the key-pad and tap Send. Once you start the chat, you can place an audio call to the contact by clicking the Call icon ( ) in the upper right. To pick up where you left off in a chat, tap the message to open it in the Message page, type your new message and click Send. You can also select the Messages menu ( )in the upper-right to access other options including Video Call. UC FOR ANDROID QUICK GUIDE 2 1.4 Main Menu In the upper left, select the Main Menu icon ( ). The Main Menu expands out from the left. To learn about the Main Menu options, refer to the table below. Favorites Add/manage favorite contacts from the Directory. Groups Add/manage groups of contacts. Directory Access the enterprise directory. Pull Call Pull an active call from your desk phone to your mobile UC. Call History View call history. Voicemail Access Voicemail. Dialpad Display dialpad to place a call. Settings Access / change settings including Do Not Disturb, Update Password Use VoIP Toggle on to place VoIP calls using WiFi or wireless data. Toggle off to place calls using your phone’s cellular service. Call Room/Join Room/ Leave Room Select Call Room to start an audio or video conference. Select Join Room to open your Room for a group chat or audio/video conference. When finished using your Room, select Leave Room to end the conference. 1.5 Placing a Call You can place a call to anyone using the Dialpad or you can select a contact and call them. To place a call from the Dialpad: 1. Select Dialpad from the Main Menu. 2. Enter the number you want to call. 3. Select the video icon ( ) for a video call or select the call icon ( ) to place an audio call. 4. Once connected, active call options are displayed at the bottom. 5. To end the call, select ( ). Hold Mute Speakerphone Add’l Options End Call UC FOR ANDROID QUICK GUIDE 3 To place a call to a contact: 1. Select Directory from the Main Menu. 2. Search for the person you want to call. 3. Select the person you want to call. The contact’s Profile is displayed. 4. Tap Call. 5. Choose Voice Call or Video Call. 1.6 Availability Your availability will automatically update to the following: Call, Meeting (Windows only), Available (desk phone), Available (mobile) To view your current availability, select the Main Menu. Your availability is displayed under your name. To manually change your availability, tap your availability and select the desired option from the drop down. Available The green presence icon indicates that the user is online and is ready for communication. Away The yellow presence icon indicates that the user is online but has been idle or away for more than 10 minutes. Offline The grey presence icon indicates that the user is offline in a call and the only available contact method is calling or leaving a chat message. Meeting The red Meeting presence icon indicates that the user is currently in a meeting. This is an automated presence status. pending The question mark indicates that a subscription is pending and the contact has not yet approved sharing their availability. Busy The red Busy presence icon indicates that the user is busy and does not want to be disturbed. Call This red Call presence icon indicates that the contact is busy due to a call. This is an automated presence status. UC FOR ANDROID QUICK GUIDE 4 1.7 Adding Favorites Favorites allows you to create a short list of people from the directory that you contact most frequently, or you otherwise want to be able to quickly find and contact. When you start the BullsEye UC app for the first time, your Favorites list is empty. To get started adding to Favorites, select Favorites from the Main menu. The Favorites page is displayed. 1.8 Groups Create groups of contacts to make it quick and easy to start group chats or group calls with your teammates. To access Groups, select Groups from the Main Menu. To create a group: 1. Tap +. 3. Tap + to add members to your group. 4. Search for and select each member you want to add. 5. When finished, click Done. 3. Tap the Favorites icon ( ) to add the contact to Favorites. 1. Tap +. 2. Enter the name of the group and tap Create. 2. Start typing the first few characters of the person’s name in the search field. UC FOR ANDROID QUICK GUIDE 5 1.9 Directory Access the Directory to look up a user, view their availability and profile, and chat or call them. 1. Select Directory from the Main Menu. 2. Search for and select a user. 3. Tap Chat or Call. 1.10 Pull Call This feature allows you to pull an active call from your desk phone to BullsEye on your mobile phone. This is helpful if you need to leave the office but need to stay on the call as you go mobile. 1. While on an active call on your desk phone, select Pull Call from the Main Menu. 2. The call will be pulled to the BullsEye UC mobile app and the active call window is displayed. Availability UC FOR ANDROID QUICK GUIDE 6 1.11 Call History This feature allows you to pull an active call from your desk phone to BullsEye UC on your mobile phone. This is helpful if you need to leave the office but need to stay on the call as you go mobile. 1. Select Call History from the Main Menu. The Call History page is displayed. 2. Select a call in history to call the person back, add the person to your Favorites or view details. 1.12 Voicemail Access your Voicemail by selecting Voicemail from the Main Menu. You will be prompted to enter your Voicemail Passcode. For more information on BullsEye Voicemail, refer to the separate document, How to Set-Up Your Voicemail. UC FOR ANDROID QUICK GUIDE 7 1.13 Settings Select Settings from the Main Menu to access Settings including Do Not Disturb and more. To enable the setting, toggle the setting on ( ). • Call From Business Phone versus Hidden Number? Does Hidden Number allow you to place a call and the caller ID is not visible versus it shows the caller ID of your desk phone? • Send Analytics: If this option is enabled, and your connection is poor, it will display “The connection is poor” on the dial pad to notify you. • Detailed Logging: Toggle this on to allow logs to be sent through the app to support if you are experiencing issues with the app. The logs provide details that can help identify the cause of the issue. To email logs to Support, select the corresponding option at the bottom. • Crash Reporting: if your app crashes, it will automatically send an email to support to resolve the issue. 1.14 Use VoIP The Use VoIP option is enabled by default. This means that BullsEye UC uses your data or WiFi service to place a VoIP call whenever you make or receive a call. If you are in an area with no data or WiFi service on your mobile phone, you can toggle this option off to use your mobile phone’s cellular service to place a call. UC FOR ANDROID QUICK GUIDE 8 1.15 Help Select Help to access brief videos and learn about key BullsEye UC features. 1.16 Call Room Tap Call Room to initiate a My Room session. You will be connected to your configured conference bridge and your moderator pin will be entered automatically. UC FOR ANDROID QUICK GUIDE 9 1.17 Join Room Tap Join Room to open your My Room. When finished, select Leave Room. 1.18 Join Someone Else’s Room 1. From the Directory, search for and select the person whose room you want to join. 2. Select Join Room. Once in their room, you will be able to chat, call the room, video conference, view participants and more. 3. When you are finished, select Leave Room from the options menu in the upper right. Call Room View Participants Leave Room Chat UC FOR ANDROID QUICK GUIDE 10 1.19 Sign Out Select Sign Out from the Main menu to sign out of the BullsEye UC app.