Introducing Knowledge for Customers & Partners

bullseyetelecom.com Proprietary & Confidential Introducing Salesforce Knowledge! Tom McMullen Training & Development Manager bullseyetelecom.com Proprietary & Confidential bullseyetelecom.com | lingo.com Knowledge replaces Right Answers as Lingo + BullsEye’s corporate knowledgebase. Three channels of content Customer Content (MBA Authenticated) Partner Content (MBA Authenticated) Public Content What can I find in Knowledge? • Phone Guides & Videos • Portal Guides & Videos • Product Information • Product Support Introducing our new Knowledgebase!What is Salesforce Knowledge? bullseyetelecom.com Proprietary & Confidential bullseyetelecom.com Accessing Knowledge via MBA 1. Log into MBA 2. Select the Support from the Help menu. 3. Enter one or more search terms at the top and press [Enter]. 4. Select the title of the desired article or click View More. 5. Review the article and download the attachment as needed. Click to download. bullseyetelecom.com Proprietary & Confidential bullseyetelecom.com Accessing the Knowledge Public Site 1. Go to bullseyetelecom.com. 2. Select Resources -> Training bullseyetelecom.com Proprietary & Confidential bullseyetelecom.com Article Types Document Article Rate the article by clicking or . Article Title and Summary. How To Article Document articles include attachment(s) you can download. Content (instructions, video, etc.) is built into the Details section. bullseyetelecom.com Proprietary & Confidential bullseyetelecom.com Browse Content by Topic bullseyetelecom.com Proprietary & Confidential bullseyetelecom.com Thank You!